Delivery Information

Courier Delivery:

  1. We have partnered with DHL and Limeline Logistics to courier our shipments worldwide.
  2. Merchandise will be securely packed in padded envelopes and handed to the courier within 1 working day of your order.
  3. Your waybill number will be available upon email request, for you to Track & Trace.
  4. Delivery can be expected within 2 to 5 working / office days.
  5. If your parcel has not been delivered within 10 working / office days, as a result of our negligence, we will immediately ship a free replacement.
  6. The price listed on the commercial invoice, attached to your envelope, will list a selling price excluding the shipping fee.
  7. However, some countries do not allow courier deliveries for the certain products, in which event we will revert back to Registered Air Mail. But we will notify you first.

Return Policy:

  •  We will only consider replacing an order “once-only” and not if the replacement itself gets lost.
  • We will only consider replacing a parcel if the full and correct address was provided and if both parties have exhausted every effort to trace it with the local postal or courier services.
  • We will not be held responsible for, or replace, any goods destined outside the United Kingdom and confiscated by your local Customs agency. Certain high risk countries will prompt us to inform you of the risk and ask you to confirm your order and your willingness to accept the risk of confiscation.

Customs, Duties, and Taxes:

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

  1. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  2. We do not refund original shipping charges for goods that are refused for delivery at customs.
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